Privacy Policy
This policy explains what personal information MTSAi collects through this website, how we use it, and how you can exercise your rights under the Digital Personal Data Protection Act 2023.
What We Collect
When you submit a form on this website (Contact, Procurement Pack request, Public Integrity report), we may collect:
- Full name
- Email address
- Organisation name and role
- The content of your message or request
- Browser and device metadata (server logs: IP address, user agent, timestamp)
We do not use cookies for tracking. We do not use third-party analytics scripts. We do not collect any data from passive browsing.
How We Use It
Information submitted via contact forms is used solely to:
- Respond to your enquiry
- Process a procurement or partnership request
- Investigate a public integrity concern
We do not use your information for marketing, profiling, or sale to third parties.
Data Sharing
We do not sell or share personal data with third parties except:
- Where required by law or a government order
- With professional advisors (legal, security) under strict confidentiality obligations
- With the relevant city authority in connection with a procurement process you have initiated
Retention
Contact form submissions are retained for 12 months from the date of submission, then deleted. Server logs are retained for 90 days.
Your Rights
Under the DPDP Act 2023, you have the right to:
- Access your data
- Correct inaccurate data
- Withdraw consent
- Request erasure (subject to legal holds)
- Nominate a person to exercise rights on your behalf
To exercise any right, email: privacy@mtsai.co
Grievance Officer
Contact
For all privacy matters: privacy@mtsai.co
Our Approach
Minimal collection by design
The principle we apply to our platform — collect only what is necessary — applies equally to this website. No tracking cookies. No analytics scripts. No passive data harvesting. If you browse without submitting a form, we do not know you were here.
Privacy questions or rights requests?
Contact our privacy team directly at privacy@mtsai.co, or use the contact form below. We respond within 30 days as required by the DPDP Act.